Refund and Returns Policy

At Baby Strollers, we take great pride in the quality of our products and the satisfaction of our customers. We understand that shopping online can sometimes lead to unexpected situations, which is why we have crafted a clear and fair Refund and Returns Policy. Our goal is to ensure that your shopping experience is smooth, secure, and stress-free.

This Refund and Returns Policy outlines your rights, our responsibilities, and the process for handling returns, exchanges, and refunds.

1. Our Commitment to You

Your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Whether you’ve changed your mind, received a defective item, or experienced a shipping issue, our customer service team is ready to resolve the matter quickly and efficiently.

2. Returns Eligibility

You may return most new, unopened items within 30 days of delivery for a full refund or exchange, subject to the conditions below:

Eligible Products:

Items must be unused, in original packaging, and in resellable condition.
All accessories, manuals, and inserts must be included.
Proof of purchase (receipt or order number) is required.

Non-Eligible Products:

Used or damaged items (not due to shipping or manufacturer defects).
Items returned after the 30-day window.
Items marked as Final Sale, Clearance, or Non-returnable.
Gift cards and downloadable software.

If a returned item does not meet these conditions, a partial refund or no refund may be issued, depending on the extent of use or damage.

3. How to Initiate a Return

Returning an item is simple. Follow these steps:

Contact Our Support Team
Email us at [support@babbystrollers.com] or use the contact form on our website with the subject line “Return Request – Order #[Your Order Number].”
Provide Necessary Details
Include your full name, order number, the reason for return, and photos (if applicable).
Receive Return Authorization
We will review your request within 1–2 business days. If your return is approved, we will send you a Return Authorization Number (RAN) and detailed return instructions.
Ship the Product Back
Pack the item securely and include the RAN inside the box. You will be responsible for return shipping unless the item was defective or damaged upon arrival.
Inspection and Refund Processing
Once we receive the returned item, we will inspect it and process your refund or exchange within 5–7 business days.

4. Return Shipping Costs

Customer’s Responsibility: If you are returning an item for any reason other than a defect or error on our part (e.g., change of mind), you are responsible for return shipping costs.
Our Responsibility: If the return is due to our error (e.g., wrong item shipped, defective product), we will cover return shipping costs.

We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for lost or damaged return shipments.

5. Exchanges

If you need to exchange an item (for a different model, color, or replacement), please contact us first. We will guide you through the exchange process, including the return of the original item and shipping of the replacement.

Exchanges are only available within the 30-day return window and are subject to product availability.

6. Damaged or Defective Items

We stand behind the quality of our products. If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order. Include:

Your order number
A description of the issue
Clear photos showing the damage or defect

We will either issue a replacement, send missing parts, or provide a full refund—whichever is most appropriate. There will be no return shipping cost for items that arrive defective or damaged.

7. Refund Processing Time

Once your returned item is received and inspected:

You will receive a confirmation email.
Approved refunds will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or credit card issuer.

If a refund is delayed, please check with your bank before contacting us.

8. Cancellations

You may cancel your order within 1 hour of placing it by contacting us immediately. After this window, we begin processing orders for shipment and may not be able to cancel.

If your order has already shipped, you can return the item once it arrives, following the standard returns process.

9. Restocking Fee

In some cases, especially with larger items like strollers or travel systems, a restocking fee of up to 15% may be applied if the return is due to reasons unrelated to product defect or damage. This fee covers inspection, repackaging, and administrative costs.

We will inform you in advance if a restocking fee applies to your return.

10. Warranty-Related Returns

If your item is covered under our manufacturer’s warranty, please contact us to process a warranty claim. Do not attempt to return the item without a warranty claim being initiated. In many cases, we may offer to send replacement parts instead of returning the whole product.

Warranty terms may vary depending on the product and brand—please refer to your product manual or our Warranty Policy for more details.

11. International Orders

For international customers:

Returns must still be initiated within 30 days.
All return shipping costs, duties, and customs fees are the customer’s responsibility unless the return is due to a defective product or our shipping error.
We do not refund shipping fees, import taxes, or duties on international orders.

12. Final Notes

We strive to handle all returns and refunds fairly and transparently. Our team is committed to resolving your concerns and ensuring that your experience with Baby Strollers is positive, even if a product didn’t work out as expected.

For questions about this policy or help with a return, please contact us at

📧 Email: [support@babbystrollers.com]

🕒 Business Hours: Monday to Friday, 9 AM – 5 PM EST

Thank you for choosing Baby Strollers. Your trust means everything to us.