Warranty Policy

Warranty Policy – Baby Stroll Online Shop

At Baby Stroll Online Shop, we are committed to offering top-quality baby, children’s, and maternity products from a wide selection of trusted brands. We take great care in curating our product range, but we understand that defects can occasionally occur. Rest assured—all our products are covered by a warranty, and we’re here to support you if something goes wrong.

Do I have a warranty on my purchase?

Yes! All products purchased from Baby Stroll Online Shop come with a manufacturer’s warranty. This warranty is provided by the brand or manufacturer of the item and covers defects in materials or workmanship.

In addition to the manufacturer’s warranty, we strive to support our customers beyond the standard coverage, always working to find a reasonable solution within the expected lifespan of the product.

Can I register my product for extended warranty?

Absolutely. Many brands offer extended warranty registration for larger items, such as strollers, car seats, and travel systems. We highly recommend that you register your product directly on the brand’s official website (for example, Joolz, Bugaboo, UPPAbaby, etc.).

Registering your item can:

  • Extend your warranty coverage

  • Help streamline service and repair processes

  • Provide faster support from the manufacturer

What if my product arrives damaged or becomes defective?

If a product becomes defective after the 30-day return window, it may be eligible for repair or replacement under the manufacturer’s warranty.

To request service:

  1. Fill out our Contact Form with a clear description of the issue.

  2. Attach photos or videos showing the defect, if possible.

  3. Our support team will assess the claim and guide you through the next steps.

If your claim is approved under warranty, we will coordinate with the manufacturer to either repair or replace the item in accordance with their warranty terms.

Is the repair service free of charge?

Yes, repairs are free of charge if:

  • The defect is covered under the manufacturer’s warranty

  • The product has been used as intended and within normal use conditions

  • The issue occurs within the valid warranty period

Any damage due to misuse, accidental damage, or unauthorized modifications is not covered.

How do I submit a product for repair?

Please follow these steps to initiate a warranty repair:

Step 1 – Contact Our Customer Service

  • Reach out via email or the website form

  • Provide your order number or invoice, along with details of the issue

Step 2 – Receive Instructions

  • Our customer service team will inform you of the specific repair process

  • You may be asked to ship the product to a service center or the brand’s headquarters

Step 3 – Package and Return the Product

  • Securely pack the item in a sturdy box

  • Follow the return instructions provided, including the address and shipping label (if applicable)

Step 4 – Repair Update

  • You’ll receive updates on your repair status directly from our support team

For furniture items, depending on the size and nature of the request, we may arrange a pickup or ask you to drop the item off at a designated carrier location. Our team will guide you accordingly.

How long does the repair process take?

We aim to process all repair requests as quickly as possible, typically within 14 business days. If the process takes longer, our customer service team will notify you and provide updates on the status of your claim.

Do repaired items have a new warranty?

Yes, repaired products are also covered under warranty. The warranty period on repaired or replaced parts varies depending on the product and the nature of the repair.

Please contact our customer service team to confirm the exact terms for your specific case.

Need Help?

If you’re unsure whether your item qualifies for a warranty claim or have questions about repair procedures, we’re here to help.

📧 Email: support@babbystrollers.com